Contact Center Customer Service Representative (Part-Time)

About this kind of role

What a Contact Center Customer Service Representative (Part-Time) usually does. The employer's own details are in the listing.

Typically does: Handles inbound customer inquiries via phone, email, or chat, resolving issues and providing information about products or services. Processes orders, handles complaints, and assists customers with account management tasks. Documents interactions and escalates complex issues to appropriate teams. Maintains a positive and professional demeanor while adhering to service standards.

Tools and skills: Proficiency in customer relationship management (CRM) software, active listening, clear communication (written and verbal), and problem-solving skills are generally required.

Good fit for: Individuals who enjoy helping others, possess strong communication skills, and thrive in a fast-paced environment often find success in this role.