Contact Center Strategic Development Program Manager

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Contact Center Strategic Development Program Manager based in the United States.

This role offers an exciting opportunity to shape employee development, career mobility, and workforce performance within a dynamic, service-oriented organization. You will lead strategic talent initiatives, including career development pathways, mentoring programs, and professional growth campaigns. Working closely with operational leaders and cross-functional teams, you will design scalable learning experiences that strengthen employee engagement, leadership readiness, and business outcomes. You will use data, analytics, and continuous improvement methodologies to measure impact and optimize program effectiveness. This position combines strategic planning with hands-on execution in a collaborative, remote-first environment. It is ideal for a proactive program management professional who enjoys influencing stakeholders, solving complex challenges, and helping employees reach their full potential.