COVEO Platform Support Engineer/ L3 Application Support Engineer

About this kind of role

What a COVEO Platform Support Engineer/ L3 Application Support Engineer usually does. The employer's own details are in the listing.

Typically does: Provides advanced technical support for the Coveo platform, resolving complex issues and escalating when necessary. This role involves troubleshooting application errors, analyzing system performance, and collaborating with development teams to implement solutions. Responsibilities often include monitoring system health, documenting support processes, and contributing to knowledge base articles. A key focus is maintaining high levels of service availability and customer satisfaction.

Tools and skills: Proficiency in Coveo platform administration, strong analytical and problem-solving skills, experience with web technologies (HTML, CSS, JavaScript), and familiarity with operating systems like Windows and Linux are generally required.

Good fit for: Individuals with a strong technical background, excellent communication skills, and a passion for resolving challenging technical problems thrive in this role.