(CSR) Admin Customer Service Rep at Mark Carpenter Plumbing, Heating & Air in Remote

Job Description

About this kind of role

What a (CSR) Admin Customer Service Rep usually does. The employer's own details are in the listing.

Typically does: Responds to customer inquiries via phone, email, and sometimes chat, resolving issues and providing information about products or services. Processes orders, returns, and exchanges, ensuring accuracy and customer satisfaction. Maintains customer records and updates account information within a database. Escalates complex issues to higher-level support when necessary.

Tools and skills: Proficiency in customer relationship management (CRM) software, Microsoft Office Suite, and strong typing and data entry skills are generally required, alongside excellent communication and problem-solving abilities.

Good fit for: Individuals who are patient, detail-oriented, and enjoy helping others are often successful in this role.

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