Customer DevOps Engineer (Remote, US)

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Written by AI from the job title and company, not by Sayari, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Customer DevOps Engineer at Sayari is responsible for bridging the technical gap between customer needs and our engineering team. This role involves collaborating with clients to understand their requirements, implementing innovative solutions for infrastructure automation and deployment, and ensuring continuous integration and delivery of our products. The ideal candidate will possess a strong foundation in DevOps practices, exceptional problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders. Working remotely, the Customer DevOps Engineer will play a crucial role in improving customer satisfaction and driving efficient operational practices.

Job Responsibilities

• Collaborate with customers to gather requirements and translate them into scalable and robust solutions.
• Design, implement, and maintain Continuous Integration/Continuous Deployment (CI/CD) pipelines for customer projects.
• Monitor and troubleshoot infrastructure and application performance to ensure optimal operational stability.
• Automate infrastructure provisioning and management using tools such as Terraform and Ansible.
• Provide technical support and guidance to customers during onboarding and throughout their engagement.
• Participate in cross-functional teams to drive improvements in processes, tools, and technologies.
• Maintain up-to-date documentation of systems, processes, and best practices for customer operations.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in DevOps, System Administration, or similar roles.
• Proficiency with cloud service providers such as AWS, Azure, or Google Cloud Platform.
• Hands-on experience with containerization technologies like Docker and orchestration tools such as Kubernetes.
• Strong scripting skills in languages like Python, Bash, or similar.
• Experience with monitoring and logging tools such as Prometheus, Grafana, or ELK stack.
• Excellent problem-solving abilities and strong attention to detail.
• Effective communication skills, both verbal and written, with the ability to interact with varied audiences.

Technologies & Tools

The Customer DevOps Engineer will utilize a variety of technologies and tools including, but not limited to: Amazon Web Services (AWS) or Microsoft Azure for cloud computing; Terraform and Ansible for infrastructure as code; Docker and Kubernetes for container management; along with monitoring solutions such as Prometheus and Grafana to ensure system health and performance. Familiarity with CI/CD tools like Jenkins or GitLab CI will also be advantageous.

Ideal Candidates

Ideal candidates for the Customer DevOps Engineer position will demonstrate a proactive approach to problem-solving, with a strong ability to think critically under pressure. They will possess excellent interpersonal skills to establish rapport with clients and technical teams. Additionally, an adaptable mindset and eagerness to stay abreast of industry trends and emerging technologies are essential traits that contribute to success in this role. Candidates should exhibit a strong drive for continuous improvement, both personally and professionally, aligning with Sayari's commitment to operational excellence and customer satisfaction.