Customer Engagement Manager

About Our Client:

Coursedog operates in the higher education technology sector, addressing challenges related to outdated academic systems. The organization offers an Intelligent Academic Operations Platform that integrates academic scheduling, curriculum management, assessment, and workflow automation. This platform supports over 400 colleges and universities, serving more than 3.3 million students by reducing administrative obstacles and enabling educators to focus on student success. As a remote-first and fast-growing company recognized as a Forbes Top 500 U.S. Startup Employer, the organization emphasizes impact and employee engagement.

About the Opportunity:

The CUSTOMER ENGAGEMENT MANAGER role focuses on developing and managing a customer advocacy program that transforms customer success into impactful stories and references. This position is responsible for building relationships with advocates, managing a reference pool, and integrating customer insights into campaigns that enhance product adoption and expansion. The role contributes to organizational goals by fostering customer engagement, supporting sales and marketing efforts, and improving advocacy program operations.

Responsibilities:

• Build relationships with customers to develop case studies, testimonials, video stories, and other advocacy materials
• Manage advocate communications and ensure efficient, respectful interactions
• Coordinate customer speakers for regional and annual conferences
• Administer the customer engagement platform, including profiles, requests, workflows, and reporting
• Maintain a segmented pool of referenceable customers
• Support sales and account managers by matching and tracking reference requests
• Partner with product marketing to run the customer advisory board
• Collaborate with demand generation to incorporate customer advocacy into campaigns
• Shape messaging and calls to action for upsell and lifecycle programs
• Analyze customer behavior and engagement data to refine messaging and provide feedback to product marketing
• Report regularly on advocacy program performance
• Use AI tools to streamline advocacy program processes
• Collaborate with customer experience teams on recognition programs and community activities

Requirements:

• Experience building and scaling customer advocacy or marketing programs in B2B SaaS
• Proven success recruiting and preparing customer speakers for conferences
• Strong writing and storytelling skills for customer content
• Ability to manage multiple relationships and deadlines effectively
• Analytical skills to use engagement and usage data in decision-making
• Expertise with customer advocacy platforms such as Deeto
• Ability to align multiple internal teams around customer-focused goals
• Customer-first mindset with good judgment to manage advocate workload
• Experience using AI tools to improve process efficiency

Pay Range and Compensation Package:

• Base salary between $110,000 and $120,000 depending on experience and qualifications
• Performance-based variable compensation available, with total on-target earnings of $120,000 to $140,000

Benefits & Perks:

• Medical insurance
• Dental insurance
• 401(k) plan

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.