Job Description

As a Customer Experience Coordinator, you help set the tone and ensure delivery of our Radically Personal customer journey. Consider yourself the store’s lead ambassador of the brand and point of reference for the customer. You support all activities necessary for the efficient operation of the store experience and provide exemplary service to maximize sales, promote the Company’s image of quality and professionalism. A Customer Experience Coordinator performs duties, in partnership with their management team, with the specific focus of shaping the store experience.

What you will do:

Ensures client expectation is exceeded at each visit and maintaining an environment focused on the client experience by utilizing hospitality tools provided
Ensure all employees present professionally for each customer interaction according to company policies and practice highest level of customer service to achieve maximum sales
Ensure clienteling activities are mapped for each guest
Ensure seamless efficiency and positive atmosphere in the customer experience
Partner with leadership and expert teams to proactively address service issues
Performing other duties assigned by store leadership team

Who you are:

Previous experience in sales, hospitality, and/or service
Exceptional customer service/clienteling skills and excited to build relationships
Professional verbal and written communication skills
Flexible work schedule, including evenings, weekends, and holidays

What you will get:

Competitive salary between $21 - $28 hourly for a full-time contract, plus a lucrative commission structure.
A top-of-the-line training program, unique to the industry
A clothing allowance for each new season and a generous employee discount
Opportunity to build a career with one of the fastest growing companies in fashion opportunity to travel to other stores and abroad

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In the Akron, OH metro area, the middle pay across its 320,000 jobs was $48,840 a year in May 2025, says the Bureau of Labor Statistics. Pay calculator →