Customer Onboarding Manager

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Customer Onboarding Manager based in the United States.

As Customer Onboarding Manager, you will lead the end-to-end onboarding journey for new customers, ensuring a smooth transition from contract signature through implementation, launch, and ongoing customer success. You will coordinate complex, multi-solution implementations, align cross-functional teams, and establish clear milestones to deliver successful customer outcomes. Acting as the central point of contact throughout onboarding, you will build trusted relationships, manage expectations, and proactively address risks that could affect timelines or adoption. You will also help customers define measurable success criteria and realize value from their technology investments as quickly as possible. Working in a collaborative, remote-first SaaS environment, you will contribute to improving onboarding methodologies, processes, and reporting. This is an opportunity to make a meaningful impact on customer satisfaction, product adoption, and long-term business relationships.