Customer Service / 1st Party Collections Representative at Capital Management Services in Buffalo, NY

Job Description

About this kind of role

What a Customer Service / 1st Party Collections Representative usually does. The employer's own details are in the listing.

Typically does: This role involves contacting customers regarding past due accounts, negotiating payment arrangements, and documenting all interactions. Representatives work to resolve billing disputes and ensure timely payments while maintaining positive customer relationships. They may also research and resolve account discrepancies, and escalate complex issues to senior team members. A key focus is adhering to company policies and legal regulations regarding debt collection practices.

Tools and skills: Proficiency in customer relationship management (CRM) software, Microsoft Office Suite, and strong communication, negotiation, and problem-solving skills are generally required.

Good fit for: Individuals who are detail-oriented, empathetic, and possess excellent communication skills, with a patient and persistent approach to resolving customer concerns, often thrive in this position.

??? people applied to this job

Report Job

Need to call your state’s unemployment office? We list every state’s phone lines, as each agency gives them. Find your state →