Customer Service Associate

Company Description Liz Stewart Floral Design, Inc. is a boutique floral studio specializing in custom arrangements for events, everyday occasions, and corporate clients. Located in Jacksonville Beach, FL, the studio is known for creative design, attention to detail, and personalized service. Team members collaborate closely to deliver high-quality floral products and a positive client experience. The work environment is hands-on, fast-paced, and service-oriented, with a focus on reliability and professionalism. Joining the team offers the opportunity to support a local business that values artistry, organization, and excellent customer care.

Role Description The Customer Service Associate is a full-time, on-site role based in Jacksonville Beach, FL. This role handles day-to-day customer interactions in person, by phone, and online, including answering inquiries, taking orders, confirming delivery details, and providing information about products and services. The associate supports the order process by accurately entering customer information, coordinating with the design and delivery teams, and following up to ensure timely and correct fulfillment. Daily responsibilities include managing customer expectations, resolving basic issues, processing payments, and maintaining a courteous and professional demeanor. The role also involves light administrative support, such as updating customer records, organizing paperwork, and assisting with front-of-house presentation to ensure a welcoming studio environment.

Qualifications

• Strong Customer Service and Customer Support skills, with the ability to respond promptly and professionally to inquiries.
• Experience focusing on Customer Satisfaction and Customer Experience, ensuring positive interactions and repeat business.
• Polished Phone Etiquette, including clear communication, active listening, and respectful handling of calls.
• Reliable organizational skills, attention to detail, and accuracy in order entry and record keeping.
• Ability to work on-site in a fast-paced environment, standing for extended periods and assisting during peak business times, including holidays and weekends as needed.
• Comfort using point-of-sale systems and basic computer applications (email, order management tools).
• Strong interpersonal skills, teamwork orientation, and a calm, solutions-focused approach to customer concerns.
• Prior experience in retail, hospitality, or customer-facing roles preferred; interest in floral design or events is a plus.