Customer Service Associate, Retail

About The Company

FedEx Office is a leading provider of printing, signs, graphics, and shipping services, committed to delivering exceptional customer experiences through innovative solutions and quality service. Our company culture emphasizes teamwork, continuous improvement, and operational excellence, ensuring that every customer receives personalized attention and expert advice. We strive to maintain a safe, efficient, and welcoming retail environment where both employees and customers can thrive. As part of the broader FedEx family, we uphold values of integrity, respect, and inclusivity while driving business success through quality-oriented practices.

About The Role

The Store Consultant plays a vital role in delivering a positive, consultative customer experience by anticipating customer needs and offering tailored solutions across FedEx Office’s product and service lines, including print, signs & graphics, and shipping. This position requires a customer service-focused individual who is knowledgeable in all store operations and capable of managing multiple tasks simultaneously. The Store Consultant will be responsible for taking and processing complex orders, coordinating in-store activities, maintaining equipment, managing retail supplies, and ensuring the smooth flow of production. This role demands strong communication skills, attention to detail, and the ability to work effectively both independently and as part of a team in a fast-paced retail environment.

Qualifications

• High school diploma or equivalent education
• Minimum of 6 months specialized experience in a customer service or retail environment
• Excellent verbal and written communication skills
• Ability to stand for entire shifts, excluding breaks
• Capability to lift and move items weighing up to 55 pounds
• Physical ability to bend, twist, and perform repetitive motions consistently
• Strong interpersonal skills to effectively communicate with customers, vendors, and team members
• Ability to function efficiently under pressure in a fast-paced environment
• Demonstrated capacity to work with minimal supervision and manage multiple priorities
• Reliable attendance and punctuality to support store business hours
  
  

Responsibilities

• Deliver outstanding customer service by understanding individual customer needs and providing consultative recommendations
• Take and process complex orders accurately, including pricing and product information
• Operate and maintain printing, binding, and shipping equipment safely and efficiently
• Assemble parcels and prepare goods for shipping, including packaging, weighing, and labeling
• Maintain a clean, safe, and organized retail store environment
• Manage retail supplies and stock materials to ensure availability and optimal performance
• Assist in training new team members and support store functions as directed by supervisors
• Process financial transactions using Point of Sale (POS) terminals, including cash handling and reconciliation
• Follow all company policies, procedures, and safety guidelines to ensure compliance and security
• Identify opportunities for process improvement and contribute to cost reduction and waste minimization initiatives
• Complete required financial paperwork and assist with daily sales reporting and bank deposits
• Adhere to FedEx Office standards and contribute to a quality-driven workplace culture
  
  

Benefits

• Competitive hourly pay range of $18.35 - $21.57, commensurate with experience and location
• Comprehensive benefits package including health, dental, and vision insurance
• Paid time off and holiday pay
• Employee discounts on FedEx Office products and services
• Opportunities for career growth and professional development
• Supportive work environment with a focus on quality and customer satisfaction
• Reasonable accommodations for qualified individuals with disabilities
  
  

Equal Opportunity

FedEx Office is an Equal Opportunity Employer committed to fostering an inclusive and diverse workforce. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic as defined by applicable law. We also comply with all laws regarding consideration of criminal histories and provide reasonable accommodations throughout the application and hiring process upon request. FedEx Office values the unique contributions of every team member and strives to create a workplace where everyone feels respected and empowered to succeed.