Customer Service / Contact Center Representative I at AdelFi Credit Union in San Dimas, CA

Job Description

About this kind of role

What a Customer Service / Contact Center Representative I usually does. The employer's own details are in the listing.

Typically does: Handles customer inquiries and resolves issues via phone, email, or chat. Provides information about products or services, processes orders, and assists with returns. Documents interactions and escalates complex problems to appropriate teams. Aims to provide excellent customer experiences and maintain customer satisfaction.

Tools and skills: Proficiency in customer relationship management (CRM) software, Microsoft Office Suite, and strong typing skills are generally required, alongside active listening, clear communication, and problem-solving abilities.

Good fit for: Individuals who are patient, empathetic, and enjoy helping others are often successful in this role.

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