Customer Service Coordinator - Union, MO

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.

Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Customer Service will be a differentiating point to our customers, making it easy for them to do business with us. Internally, to communicate effectively with the sales team and be a contributing member of the operations team, helping to make the operation run more efficiently and meeting the needs of the customer.

Major Responsibilities

• Ensure that good communication exists, and continues, between the customer and the pertinent internal operations and sales personnel
• Expedite customer orders in a timely manner
• Timely invoice customers
• Coordinate customer order with manufacturing base
• Monitor order status and communicate any pertinent information to customer
• Coordinates forecasting with feedback from customers and account managers
• Provide the sales team and management with pertinent information concerning customer accounts and products
• To be available for all communication with customer
  
  

Auto req ID

486268BR

Minimum Education Required

High School/GED

Education

Additional Qualifications/Responsibilities

Required: High school diploma or equivalent

Preferred: College degree

Required

SKILLS & EXPERIENCE:

3+ years of customer service experience with a manufacturing company

Experience with customer order entry systems

Knowledge of products and the manufacturing processes (ability to learn)

Excellent communication skills

Personable, happy and pro-active demeanor. Excellent work ethic

Common sense to work through opportunities and problem solve

Ability to create and maintain customer files

Ability to work with a CRM portal

Excellent computer and organizational skills. JD Edwards operating system a plus. Proficiency in Microsoft Excel, Word, Outlook. PowerPoint a plus

City*

Union

State*

Missouri

Job_Category

Customer Service

Job Code

Manufacturing Manufacturing

Affiliate Sponsor

Silgan Containers