Customer Service Manager at Wegmans Food Markets in Depew, NY

Job Description

About this kind of role

What a Customer Service Manager usually does. The employer's own details are in the listing.

Typically does: A Customer Service Manager oversees a team of customer service representatives, ensuring excellent service delivery and resolving escalated customer issues. They analyze customer feedback to identify areas for improvement and implement strategies to enhance customer satisfaction. This role often involves developing training materials, monitoring team performance, and maintaining quality standards. They may also be responsible for creating and maintaining customer service policies and procedures.

Tools and skills: Proficiency in customer relationship management (CRM) software, Microsoft Office Suite, strong communication and leadership skills, and data analysis abilities are generally required.

Good fit for: Individuals with a background in customer service and a demonstrated ability to lead and motivate teams often thrive in this role.

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