Customer Service Rep I (Remote or Hybrid)

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Written by AI from the job title and company, not by BankUnited, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Customer Service Representative I at BankUnited plays a pivotal role in delivering high-quality service to our customers. This position entails addressing inquiries, resolving issues effectively, and ensuring customer satisfaction through various communication channels. The incumbent will have the opportunity to work either remotely or in a hybrid setting, providing flexibility while maintaining the commitment to excellence in customer service.

Job Responsibilities

• Respond to customer inquiries via phone, email, and chat promptly and professionally.
• Assist customers in using banking products and services effectively.
• Resolve customer complaints and issues in a timely and efficient manner.
• Document interactions with customers accurately in the company’s CRM system.
• Engage in continuous learning to stay updated on product offerings and banking regulations.
• Collaborate with team members and other departments to enhance service delivery.
• Provide feedback to management regarding customer trends and recurring issues.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• A minimum of 1-year experience in customer service or a related field.
• Strong verbal and written communication skills.
• Proficiency in using CRM systems and Microsoft Office Suite.
• Ability to work independently, demonstrating self-motivation and reliability.
• Basic knowledge of banking products and services preferred.
• Strong problem-solving capabilities with attention to detail.

Technologies & Tools

In this position, the Customer Service Representative I will utilize various technologies and tools to enhance productivity and ensure effective communication with customers. These include a Customer Relationship Management (CRM) system for tracking customer interactions, communication tools such as email and chat platforms, and standard office software including Microsoft Office Suite (Word, Excel, Outlook). Familiarity with banking-specific software and online banking systems will also be beneficial.

Ideal Candidates

Ideal candidates for the Customer Service Representative I role possess a customer-centric mindset, demonstrating empathy and a strong desire to help others. They are adaptable, able to thrive in a dynamic work environment, and exhibit excellent time management skills. A positive attitude, coupled with a strong work ethic and a willingness to learn, are vital traits that align with BankUnited’s commitment to delivering exceptional service.