Job Description

Job Description

Join our team as a Customer Service Representative at our Danville, United States location! We're looking for a friendly and efficient individual to provide exceptional service to our valued customers.

Answer incoming phone calls and take customer orders accurately
Prepare and make pizzas according to company standards and recipes
Process cash and credit card transactions efficiently
Deliver outstanding customer service, ensuring customer satisfaction
Maintain a clean and organized work environment
Assist with various cleaning tasks as needed
Handle and lift items weighing up to 25 lbs.
Collaborate with team members to ensure smooth operations during busy periods
Address customer inquiries, concerns, and special requests promptly and professionally

Qualifications

Excellent communication skills, both verbal and written
Strong customer service orientation with a friendly and positive attitude
Ability to multitask and work efficiently in a fast-paced environment
Basic computer proficiency for order entry and processing
Flexibility to work weekends, holidays, and various shifts as needed
Detail-oriented with a focus on accuracy in order-taking and food preparation
Problem-solving skills to address customer concerns effectively
Patience and ability to maintain composure under pressure
Physical ability to stand for extended periods and lift up to 25 lbs.
Team player with a willingness to assist colleagues as needed
Prior experience in food service or customer-facing roles is a plus
Knowledge of pizza preparation and the food service industry is beneficial but not required