Customer Service Representative - Billing II (Bilingual - English/Spanish)

About this kind of role

What a Customer Service Representative - Billing II (Bilingual - English/Spanish) usually does. The employer's own details are in the listing.

Typically does: This role involves handling customer inquiries and resolving issues related to billing statements and account balances. Responsibilities often include processing payments, investigating discrepancies, and explaining billing policies. Representatives may also assist with account adjustments and escalate complex issues to specialized teams. Maintaining accurate records of customer interactions and ensuring a positive customer experience are key aspects of the job.

Tools and skills: Proficiency in customer service software, billing systems, Microsoft Office Suite, and strong written and verbal communication skills in both English and Spanish are generally required.

Good fit for: Individuals who are detail-oriented, possess excellent problem-solving abilities, and enjoy helping people are often successful in this role.