Customer Service Representative

This job was posted over 30 days ago, so it has most likely closed. See newer jobs like it.

Written by AI from the job title and company, not by Firefighters First Credit Union, so some details may not match this job. The employer's own page has the real description.

Overview

The Customer Service Representative at Firefighters First Credit Union plays a pivotal role in enhancing the member experience by delivering exceptional service. This position is responsible for engaging with members through various communication channels, addressing their inquiries, providing accurate information, and resolving any issues that may arise. The representative will ensure that members are satisfied and will uphold the credit union's commitment to high-quality service while promoting the organization's products and services.

Job Responsibilities

• Respond to member inquiries via telephone, email, and in-person with professionalism and efficiency.
• Provide accurate information regarding account details, products, services, and policies.
• Assist members with account management tasks, such as deposits, withdrawals, and fund transfers.
• Resolve member complaints and concerns promptly, escalating issues to supervisors as necessary.
• Promote credit union products and services, identifying opportunities to meet member needs.
• Maintain up-to-date knowledge of credit union offerings and industry trends to provide informed recommendations.
• Document member interactions consistently and accurately within the customer relationship management (CRM) system.

Qualifications

• High school diploma or equivalent required; Associate’s degree in a related field preferred.
• Minimum of 1-2 years of experience in customer service, preferably within the financial services industry.
• Strong verbal and written communication skills, with a focus on active listening.
• Proficiency in using customer service software and CRM tools.
• Excellent problem-solving skills and the ability to handle difficult situations with grace.
• Strong organizational skills with the ability to manage multiple tasks and priorities.

Technologies & Tools

The Customer Service Representative will utilize various technologies and software systems, including the credit union’s CRM platform for managing member interactions, online banking systems to assist members with account inquiries, and communication tools to engage with members efficiently. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) is also beneficial for report generation and communication.

Ideal Candidates

The ideal candidate for this position is someone who possesses a passion for helping others and demonstrates empathy and patience in all interactions. Candidates should be detail-oriented, dependable, and proactive in learning about products and services to effectively serve members. A successful representative will have a positive attitude, a strong work ethic, and will thrive in a team-oriented environment, embodying the credit union’s values of integrity and member focus.