Customer Service Representative (Hybrid/Remote) at Binson's Medical Equipment & Supplies in Rose City, MI

Job Description

About this kind of role

What a Customer Service Representative (Hybrid/Remote) usually does. The employer's own details are in the listing.

Typically does: Responds to customer inquiries via phone, email, and chat, resolving issues and providing information about products or services. Processes orders, returns, and exchanges, ensuring accuracy and customer satisfaction. Documents interactions and escalates complex problems to appropriate teams. Maintains a positive and helpful attitude while adhering to company policies and procedures.

Tools and skills: Proficiency in customer relationship management (CRM) software, Microsoft Office Suite, and strong written and verbal communication skills are generally required.

Good fit for: Individuals who are patient, empathetic, and possess excellent problem-solving abilities often thrive in this role.

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In the Allentown-Bethlehem-Easton, PA-NJ metro area, the middle pay across its 377,000 jobs was $48,990 a year in May 2025, says the Bureau of Labor Statistics. Pay calculator →