Customer Service Representative I - WV Customer Contact Centers - Fairmont Corporate Center at FirstEnergy in Fairmont, WV

Job Description

About this kind of role

What a Customer Service Representative I - WV Customer Contact Centers - Fairmont Corporate Center usually does. The employer's own details are in the listing.

Typically does: Responds to customer inquiries via phone, email, and chat, resolving issues and providing information about products or services. Processes orders, returns, and exchanges, ensuring accuracy and adherence to company policies. Documents customer interactions and feedback, contributing to improved service quality and identifying trends. Escalates complex issues to higher-level support when necessary.

Tools and skills: Proficiency in customer relationship management (CRM) software, Microsoft Office Suite, and strong typing skills are generally required, alongside excellent communication and problem-solving abilities.

Good fit for: Individuals who are patient, empathetic, and enjoy helping others, with a knack for clear communication and a detail-oriented approach, often thrive in this role.

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