Customer Service Representative II - Bilingual (English/Spanish)

About this kind of role

What a Customer Service Representative II - Bilingual (English/Spanish) usually does. The employer's own details are in the listing.

Typically does: Handles customer inquiries and resolves issues via phone, email, and chat, providing information about products, services, and policies. Escalates complex problems to higher-level support when necessary and documents all interactions accurately. May assist with order processing, account maintenance, and basic troubleshooting. Contributes to a positive customer experience and strives to meet service level agreements.

Tools and skills: Proficiency in both English and Spanish is essential, along with experience using customer relationship management (CRM) software, ticketing systems, and Microsoft Office Suite.

Good fit for: Individuals with strong communication and problem-solving skills, a patient and empathetic demeanor, and the ability to work effectively in a fast-paced environment are typically successful in this role.