Customer Service Representative / Inside Sales

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Written by AI from the job title and company, not by Glass Doctor®, so some details may not match this job. The employer's own page has the real description.

Overview

As a Customer Service Representative / Inside Sales at Glass Doctor®, you will play a pivotal role in ensuring exceptional customer satisfaction while driving sales growth. Your primary responsibilities include addressing customer inquiries, managing incoming calls, promoting our glass repair and replacement services, and converting leads into sales. You will collaborate with various teams to provide accurate information and solutions to customers, ensuring a seamless experience from initial contact through service fulfillment.

Job Responsibilities

• Respond promptly to customer inquiries via phone, email, and live chat.
• Offer expert advice on our products and services, effectively addressing customer needs and concerns.
• Manage inbound and outbound sales calls, qualifying leads and converting them into sales opportunities.
• Maintain accurate records of customer interactions and transactions in our CRM system.
• Work closely with the operations team to ensure timely and accurate service delivery.
• Collaborate with marketing to provide feedback on customer preferences and trends.
• Achieve individual and team sales targets through proactive engagement and relationship-building.

Qualifications

• High school diploma or equivalent; associate's degree or higher preferred.
• Proven experience in a customer service or inside sales role, preferably within the service industry.
• Strong verbal and written communication skills, with an ability to convey information clearly and concisely.
• Proficiency in using CRM software and Microsoft Office Suite.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Strong problem-solving skills and a customer-focused mindset.

Technologies & Tools

This position utilizes various technologies and tools essential for effective customer management and sales processes. Primary tools include customer relationship management (CRM) software for tracking customer interactions and sales analytics, phone systems for handling customer calls, and collaboration tools to liaise with team members. Proficiency in Microsoft Office Suite, specifically Excel and Word, is also required for reporting and documentation purposes.

Ideal Candidates

Ideal candidates for the Customer Service Representative / Inside Sales position at Glass Doctor® are those who possess a blend of strong communication skills, empathy, and a results-driven attitude. They should be adept at building rapport with customers and exhibit a passion for helping others. Candidates who are self-motivated, detail-oriented, and thrive in a dynamic environment will find success in this role. Additionally, a genuine interest in the glass service industry and a proactive approach to learning about products and services enhance a candidate's fit for this position.