Customer Service Representative/ Inside Sales Representative, Level 1

About this kind of role

What a Customer Service Representative/ Inside Sales Representative, Level 1 usually does. The employer's own details are in the listing.

Typically does: Handles inbound customer inquiries via phone, email, and chat, resolving issues and providing product or service information. Processes orders, returns, and exchanges, ensuring accuracy and customer satisfaction. May identify sales opportunities and attempt to upsell or cross-sell products or services to existing customers. Escalates complex issues to senior support staff when necessary.

Tools and skills: Proficiency in customer relationship management (CRM) software, Microsoft Office Suite, and strong communication and active listening skills are generally required.

Good fit for: Individuals who enjoy problem-solving, have excellent interpersonal skills, and are comfortable working in a fast-paced environment often thrive in this role.