Customer Service Representative

Company Description Learning Express Toys & Gifts, founded in 1987, is the largest franchisor of specialty toy stores in the United States, with each store independently owned and operated. The brand focuses on offering high-quality toys, games, and gifts supported by knowledgeable, friendly staff. Local stores emphasize exceptional customer service and a welcoming shopping experience for families and children. Learning Express stores are also active in their communities, frequently supporting local causes through fundraising and events. Team members join a network that values independence, collaboration, and strong customer relationships.
Role Description The Customer Service Representative is a full-time, on-site role based at the Learning Express Toys & Gifts store in Shreveport, LA. This role involves greeting customers, answering questions, and guiding shoppers to appropriate products while maintaining a friendly, inclusive environment. Responsibilities include handling sales transactions, processing returns and exchanges, and ensuring merchandise is organized, stocked, and visually appealing. The role also requires responding to phone inquiries, assisting with special orders, and supporting store events and community-focused activities. Team members collaborate with store leadership and colleagues to uphold store standards, maintain a clean and safe environment, and contribute to a positive overall customer experience.
Qualifications

• Candidates should possess skills related to customer-facing roles, such as experience as Customer Service Representatives and in Customer Service.
• Candidates should possess skills focused on customer interactions, including Customer Support and Customer Experience.
• Candidates should possess skills that promote positive outcomes, such as maintaining Customer Satisfaction.
• Strong communication skills, active listening, and a friendly, professional demeanor when interacting with children and adults.
• Ability to work on-site, stand for extended periods, and handle light physical tasks such as stocking shelves and merchandising.
• Basic math and point-of-sale skills, with attention to accuracy in handling cash and electronic payments.
• Reliability in scheduling, willingness to work weekends or holidays as needed, and ability to collaborate effectively with a team.
• Previous retail or customer service experience is preferred but not required; a genuine interest in toys, games, and gift products is a plus.