Customer Service Representative - Not-For-Profit Support - Remote

This job was posted over 30 days ago, so it has most likely closed. See newer jobs like it.

Written by AI from the job title and company, not by VetJobs, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Customer Service Representative – Not-For-Profit Support at VetJobs will play a crucial role in providing assistance and resources to veterans and their families. This position is responsible for addressing inquiries, resolving issues, and facilitating access to services within our not-for-profit framework. The representative will ensure that our clients receive high-quality support while representing the mission and values of VetJobs. The ideal candidate will possess excellent communication skills and a deep understanding of veteran-related services, contributing to a positive experience for those we serve.

Job Responsibilities

• Serve as the primary point of contact for veterans and their families seeking assistance.
• Respond to inquiries via phone, email, and chat in a timely and professional manner.
• Provide information regarding services, programs, and benefits available for veterans.
• Assist clients in navigating our website and external resources effectively.
• Document interactions in the customer service database for record-keeping and quality assurance.
• Collaborate with internal teams to address complex cases and ensure comprehensive support.
• Participate in training sessions to maintain up-to-date knowledge of policies and programs.
• Contribute to outreach and engagement initiatives aimed at increasing awareness of available resources.

Qualifications

• High school diploma or equivalent; bachelor’s degree in a related field preferred.
• Minimum of 2 years of experience in customer service or a related position.
• Strong understanding of veteran-related services and issues is highly desirable.
• Exceptional verbal and written communication skills.
• Proficiency in using customer relationship management (CRM) tools.
• Ability to manage multiple priorities and maintain composure under pressure.
• Empathetic and sensitive approach to serving veterans and their families.

Technologies & Tools

The Customer Service Representative will utilize a variety of technologies and tools to effectively manage client interactions and services. These include customer relationship management (CRM) software, communication applications (such as Zoom and Slack), and various databases for tracking inquiries and support requests. Familiarity with Microsoft Office Suite and standard reporting tools will also be beneficial in documenting interactions and generating reports for management review.

Ideal Candidates

Ideal candidates for the Customer Service Representative position will possess a strong dedication to serving veteran communities and a compassionate demeanor when engaging with clients. They will be proactive problem solvers who retain a positive attitude in challenging situations. Successful individuals in this role will demonstrate excellent active listening skills, ensuring all clients feel heard and valued. An innate ability to work collaboratively as part of a team, along with adaptability to evolving technologies and processes, will also contribute to their success within our dynamic environment.