Customer Service Representative Part Time-NOT REMOTE

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Written by AI from the job title and company, not by Centra Health, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Customer Service Representative (Part Time - NOT REMOTE) at Centra Health is an integral part of our team, responsible for ensuring that our patients and clients receive outstanding service and support. This role entails assisting customers with their inquiries, managing appointments, providing information about services, handling issues and complaints, and facilitating communication between departments to ensure a seamless experience. The chosen candidate will also be expected to maintain patient confidentiality and contribute to a positive team environment.

Job Responsibilities

• Respond promptly and effectively to customer inquiries via phone, email, and in-person interactions.
• Provide accurate information regarding Centra Health services, policies, and procedures.
• Assist customers in scheduling appointments and managing their healthcare needs.
• Resolve customer complaints and issues with empathy and professionalism.
• Maintain and update patient records in compliance with confidentiality regulations.
• Collaborate with other departments to ensure the delivery of high-quality service.
• Document interactions and follow up on unresolved issues in a timely manner.
• Participate in team meetings and training sessions to enhance service skills.

Qualifications

• High school diploma or equivalent; additional education in customer service or healthcare is a plus.
• Proven experience in a customer service role, preferably in a healthcare or medical environment.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work in a fast-paced environment and manage multiple priorities effectively.
• Proficiency in using computer systems and software applications related to customer service.

Technologies & Tools

The Customer Service Representative will primarily utilize various electronic health record (EHR) systems to manage patient information and appointment schedules. Proficiency in customer relationship management (CRM) tools, telephone systems, and standard office software such as Microsoft Office Suite will also be required to effectively communicate and document interactions.

Ideal Candidates

The ideal candidate for the Customer Service Representative position is a compassionate and dedicated individual who possesses strong interpersonal skills and a genuine desire to help others. They should be organized, detail-oriented, and able to work collaboratively in a team environment. Flexibility in adapting to changing situations, along with a proactive approach to customer service, will be essential qualities that contribute to success in this role.