Job Description
About this kind of role
What a Customer Service Representative (Remote - Rochester, NY) usually does. The employer's own details are in the listing.
Typically does: Responds to customer inquiries via phone, email, and chat, resolving issues and providing information about products or services. Processes orders, returns, and exchanges, ensuring accuracy and customer satisfaction. Documents interactions and escalates complex problems to appropriate teams. Maintains a positive and professional demeanor while adhering to company policies and procedures.
Tools and skills: Proficiency in customer relationship management (CRM) software, Microsoft Office Suite, and strong written and verbal communication skills are generally required.
Good fit for: Individuals with excellent problem-solving abilities, patience, and a genuine desire to help others often thrive in this role.
New Hampshire pays at most $427 a week in unemployment, for up to 26 weeks, its agency says. How to file there →
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