Customer Service Representative

This is a Fully Remote Job

About Our Client:

The organization operates within the medical logistics industry, addressing the critical challenge of timely and accurate delivery of healthcare-related shipments. It ensures efficient coordination across healthcare clients, drivers, and internal teams to manage order entry, shipment tracking, and service inquiries in a fast-paced, time-sensitive environment.

About the Opportunity:

The CUSTOMER SERVICE REPRESENTATIVE plays a vital role as a primary point of contact, providing professional and responsive support focused on order management, shipment tracking, issue resolution, and maintaining service quality. This position contributes directly to operational success by facilitating communication and ensuring compliance with healthcare and logistics standards.

Responsibilities:

• Provide timely and professional customer service via phone, email, and internal systems
• Process order entry, shipment scheduling, and delivery updates accurately
• Track deliveries and proactively communicate status updates to customers
• Investigate and resolve service issues, delays, and customer complaints
• Coordinate with terminal staff, drivers, and operations leadership to ensure service accuracy
• Maintain accurate documentation of customer interactions and shipment records
• Ensure compliance with chain-of-custody procedures and customer-specific requirements
• Assist with preparing reports related to service performance and customer trends
• Support onboarding of new customer accounts as needed
• Maintain confidentiality and protect sensitive healthcare-related information
• Perform other duties as assigned to support operational success

Requirements:

• High school diploma or equivalent
• 1–3 years of customer service experience preferred
• Experience in logistics, transportation, healthcare services, or call center environments preferred
• Ability to work effectively in a fast-paced, deadline-driven environment
• Strong written and verbal communication skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Experience with transportation management systems or CRM systems preferred
• Strong organizational, multitasking, problem-solving, and conflict resolution skills
• Commitment to confidentiality and compliance standards

Pay Range and Compensation Package:

• The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors.

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.