Customer Service Specialist at DIRECT INTERACTIONS, INC. in Seattle, WA

Job Description

About this kind of role

What a Customer Service Specialist usually does. The employer's own details are in the listing.

Typically does: Customer Service Specialists respond to customer inquiries and resolve issues via phone, email, or chat. They provide information about products or services, process orders, and handle complaints. A key responsibility is ensuring customer satisfaction and maintaining a positive brand image. They may also escalate complex issues to higher-level support teams.

Tools and skills: Proficiency in customer relationship management (CRM) software, ticketing systems, and Microsoft Office Suite is generally expected, alongside strong communication, problem-solving, and active listening skills.

Good fit for: Individuals who are patient, empathetic, and enjoy helping others often thrive in this role.

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In the Western North Carolina nonmetropolitan area metro area, the middle pay across its 253,000 jobs was $42,990 a year in May 2025, says the Bureau of Labor Statistics. Pay calculator →