Customer Service Specialist I at ABI Document Support Services in Atlanta, GA

Job Description

About this kind of role

What a Customer Service Specialist I usually does. The employer's own details are in the listing.

Typically does: Responds to customer inquiries via phone, email, and chat, resolving issues and providing information about products or services. Processes orders, returns, and exchanges, ensuring accuracy and adherence to company policies. Documents customer interactions and feedback to identify trends and areas for improvement. Escalates complex issues to senior team members when necessary.

Tools and skills: Proficiency in customer relationship management (CRM) software, Microsoft Office Suite, and strong written and verbal communication skills are generally required.

Good fit for: Individuals who are patient, empathetic, and possess excellent problem-solving abilities often thrive in this role.

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