Customer Service / Technical Support Representative

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Written by AI from the job title and company, not by LogicMark, so some details may not match this job. The employer's own page has the real description.

Overview

LogicMark is seeking a detail-oriented and customer-focused individual for the role of Customer Service / Technical Support Representative. In this capacity, the successful candidate will be responsible for providing high-quality support to our customers, addressing inquiries, resolving technical issues, and enhancing customer satisfaction. This position requires a blend of technical know-how and exceptional communication skills to ensure that customers receive timely assistance and effective solutions to their needs.

Job Responsibilities

• Provide prompt and courteous responses to customer inquiries via phone, email, and chat.
• Diagnose and resolve technical issues related to LogicMark products and services.
• Assist customers in navigating the company’s website and online resources.
• Document customer interactions and maintain accurate records of issues and resolutions.
• Collaborate with internal teams to escalate unresolved problems and contribute to product improvement.
• Conduct follow-up communications to ensure customer satisfaction with service provided.
• Participate in training sessions to stay updated on product features and technical solutions.

Qualifications

• High school diploma or equivalent; associate degree or higher preferred.
• Proven experience in customer service or technical support roles.
• Strong understanding of technology, particularly related to telecommunications or medical alert systems.
• Excellent verbal and written communication skills.
• Ability to troubleshoot technical problems and provide effective solutions.
• Customer-centric attitude with the ability to handle challenging situations calmly and professionally.
• Proficient in using customer support software and Microsoft Office Suite.

Technologies & Tools

This position will utilize a variety of technologies, including customer relationship management (CRM) software, ticketing systems for issue tracking, as well as VoIP phone systems for communication with customers. Proficiency in general office software, such as Microsoft Office Suite, is also essential for documenting interactions and data entry tasks.

Ideal Candidates

The ideal candidate for the Customer Service / Technical Support Representative position at LogicMark will exhibit a strong work ethic, a proactive approach to problem-solving, and a passion for helping customers. They should possess a calm demeanor under pressure, with the ability to adapt to changing priorities and manage multiple tasks simultaneously. An eagerness to learn about new technologies and a commitment to providing outstanding customer service will also set them apart in this role.