Customer Service/Inside Sales Representative

About this kind of role

What a Customer Service/Inside Sales Representative usually does. The employer's own details are in the listing.

Typically does: Handles inbound customer inquiries via phone, email, and chat, resolving issues and providing product or service information. Identifies opportunities to upsell or cross-sell products and services to existing customers, contributing to sales targets. Processes orders, returns, and exchanges accurately and efficiently, ensuring customer satisfaction. Maintains customer records and documents interactions, providing a history for future reference.

Tools and skills: Proficiency in CRM software (such as Salesforce or Zendesk), Microsoft Office Suite, and strong communication, problem-solving, and active listening skills are generally required.

Good fit for: Individuals who enjoy interacting with people, have a knack for problem-solving, and are motivated by achieving sales goals often thrive in this role.