Customer Success Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager based in the United States.

The Customer Success Manager will oversee a portfolio of commercial and mid-market customers, driving product adoption, customer satisfaction, and long-term retention. As a trusted point of contact, you will help customers achieve their business goals while maximizing the value of innovative identity verification and fraud prevention technology. You will develop success plans, monitor account health, coordinate renewals, and identify opportunities to improve product usage. Working closely with Sales, Support, and Product teams, you will resolve customer challenges and ensure feedback informs continuous improvement. This role offers the opportunity to deepen your expertise in customer success while building the relationship management and commercial skills needed to progress toward more complex enterprise accounts. The position is fully remote within the United States and requires occasional travel to support customer relationships and business initiatives.