Data Analysis Administrator – Digital Customer Support Operations

About this kind of role

What a Data Analysis Administrator – Digital Customer Support Operations usually does. The employer's own details are in the listing.

Typically does: This role supports digital customer support operations by collecting, analysing, and reporting on data related to customer interactions and agent performance. Responsibilities include creating dashboards, identifying trends, and providing insights to improve efficiency and customer satisfaction. The Data Analysis Administrator will often work with large datasets, ensuring data accuracy and integrity while contributing to data-driven decision-making. They may also assist in the development of reports for stakeholders.

Tools and skills: Proficiency in data analysis tools such as SQL, Excel, and data visualisation software (e.g., Tableau, Power BI) is essential, alongside strong analytical and problem-solving skills.

Good fit for: Individuals with a strong attention to detail, a passion for data, and the ability to communicate complex information clearly are typically successful in this role.