Dental Patient Coordinator

Company Description Market Common Dentistry is a patient-focused dental practice serving the Myrtle Beach, SC community with comprehensive oral health services. The team is committed to providing a welcoming environment where patients feel comfortable, informed, and supported in their treatment decisions. The practice emphasizes clear communication, efficient scheduling, and high-quality clinical care to create a smooth experience for patients of all ages. Market Common Dentistry values collaboration among clinical and administrative team members to ensure every visit is timely, professional, and respectful.

Role Description The Dental Patient Coordinator is a full-time, on-site role based in Myrtle Beach, SC. This position is responsible for welcoming patients, managing check-in and check-out procedures, and ensuring accurate collection and verification of patient information. Daily tasks include scheduling and confirming appointments, coordinating recalls and follow-ups, and communicating treatment plans, financial options, and insurance coverage in a clear, supportive manner. The coordinator will handle incoming calls and messages, respond to patient inquiries, and assist with maintaining organized records and documentation. This role works closely with dentists, hygienists, and other team members to keep the schedule running smoothly, minimize wait times, and promote a positive patient experience at every visit.

Qualifications

• Strong interpersonal, customer service, and communication skills to interact professionally with patients and team members.
• Experience with appointment scheduling, front desk operations, and basic administrative tasks in a healthcare or dental setting is preferred.
• Ability to manage patient information accurately, including data entry, record keeping, and handling confidential information in compliance with privacy regulations.
• Basic understanding of dental terminology, insurance processes, and treatment plan coordination, or willingness to learn.
• Proficiency with computer systems, practice management software, email, and digital communication tools.
• Strong organizational and time-management skills, with the ability to prioritize tasks in a busy office environment.
• Ability to work collaboratively in a team-oriented setting and maintain a calm, professional demeanor in high-volume situations.
• High school diploma or equivalent required; prior dental office or medical front desk experience is a plus.