Deployment Engineer and Support Manager

Founded in 2022, BotCrew has emerged as one of the leaders in the solar robotics space for solving real world problems that provide value to our end customers. Our robotics platform, Gravion, is trusted by 80% of the top Engineering, Procurement, and Construction companies in North America and we have ambitions to expand worldwide in the near future. For additional information about BotCrew and Gravion, please visit our website https://robots.botcrew.com.

We are hiring a Deployment Engineer & Support Manager to own our San Francisco facility and keep our robots running in the field across the region. You will be the hands-on owner of everything that happens after a robot leaves the factory: getting it deployed and customers trained, fixing it when something goes wrong, and bringing it back to like-new condition when a lease ends.

• Own day-to-day operations of our SF facility, including safety, organization, access, and upkeep of tools and work areas
• Manage inventory of spare parts, robots, and equipment: receiving, tracking, cycle counts, and reordering so parts are on hand when the field needs them
• Keep accurate records of every robot's condition and service history
• Take support calls from customers and site crews, troubleshoot issues remotely, and decide when a site visit is needed
• Travel to customer job sites in your region to diagnose and repair robots, often on active solar and construction sites
• Document issues, root causes, and fixes clearly, and escalate recurring problems to engineering as actionable tickets
• Meet response time commitments and keep customers informed until each issue is closed
• Inspect robots returning from lease, assess wear and damage, and estimate repair needs
• Repair, retrofit, and upgrade returned robots with new hardware or software revisions so they are ready for the next customer
• Follow and help improve standard refurbishment checklists and quality checks
• Deliver, set up, and commission robots at new customer sites
• Train customer operators and site leads on safe operation, daily checks, and basic troubleshooting

• Experience as a field service technician, robotics technician, or similar role maintaining electromechanical equipment
• Strong troubleshooting skills across mechanical, electrical, and software systems, including reading schematics and using a multimeter
• Comfort working with batteries, motors, sensors, and embedded controllers
• Experience managing parts inventory or running a shop, warehouse, or service facility
• Clear, calm communication with customers over the phone and on site, including training non-technical operators
• Ability to work independently, prioritize competing requests, and own outcomes without close supervision
• Experience leading customer deployments, installations, or commissioning
• Valid driver's license and a clean driving record
• Ability to lift 50 lbs and work outdoors on active job sites in varied weather