Desktop Support Engineer I - Hybrid in Office

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Written by AI from the job title and company, not by Feedonomics, so some details may not match this job. The employer's own page has the real description.

Position Overview

Feedonomics is seeking a proactive and detail-oriented Desktop Support Engineer I to join our dynamic team in a hybrid in-office role. The successful candidate will be responsible for providing first-line technical support to internal employees, ensuring that all desktop environments are running optimally. This role encompasses troubleshooting hardware and software issues, maintaining system security, and assisting in the onboarding of new employees regarding technology use. The Desktop Support Engineer will play a pivotal role in enhancing the overall productivity of our team by ensuring effective and efficient use of technology.

Job Responsibilities

• Provide technical support to internal users through various communication channels, including in-person, email, and phone.
• Diagnose and resolve hardware and software issues on desktops, laptops, and peripherals.
• Assist with the configuration and deployment of new desktop and laptop systems as needed.
• Ensure compliance with company IT policies and procedures, particularly related to security and software usage.
• Maintain inventory of hardware and software assets, including licensing compliance.
• Document and manage support tickets in the IT service management system.
• Help train users in new technologies and promote IT best practices.

Qualifications

• Associate degree in Computer Science, Information Technology, or a related field; Bachelor’s degree preferred.
• 1-2 years of experience in a technical support or desktop support role.
• Strong knowledge of Windows operating systems and Microsoft Office Suite.
• Familiarity with MacOS and Linux is a plus.
• Excellent problem-solving skills and the ability to work independently or as part of a team.
• Strong verbal and written communication skills.
• Certifications such as CompTIA A+, ITIL, or Microsoft Certified Desktop Support Technician (MCDST) are advantageous.

Technologies & Tools

The Desktop Support Engineer I will utilize a variety of technologies and tools to enhance operational efficiency. Key tools include remote desktop and ticketing systems, Microsoft Endpoint Manager for device management, standard troubleshooting software for diagnostics, and security software to monitor and maintain compliance. Familiarity with inventory management systems and collaboration tools such as Slack, Microsoft Teams, and Zoom will also be beneficial.

Ideal Candidates

The ideal candidates for the Desktop Support Engineer I position possess a blend of technical proficiency and customer service skills. They should exhibit a high level of patience and empathy when assisting users, along with an eagerness to learn and adapt in a fast-paced environment. Strong communication skills and a collaborative spirit are essential, as this role involves working closely with different departments and users across the company. Additionally, a proactive approach to problem-solving and the ability to prioritize tasks effectively will greatly enhance the candidate's success in this position.