Desktop Support Technician II

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Written by AI from the job title and company, not by Kforce Inc, so some details may not match this job. The employer's own page has the real description.

Overview

The Desktop Support Technician II at Kforce Inc. is responsible for delivering top-notch technical support to end-users, ensuring effective operation of computer hardware and software systems. This role involves diagnosing and resolving technical issues, providing user training and assistance, and collaborating with IT teams to maintain and improve company infrastructure. The technician will play a critical role in maintaining productivity through exceptional customer service and technical problem-solving skills.

Job Responsibilities

• Diagnose and resolve hardware and software issues on desktops, laptops, and peripheral devices.
• Provide support for operational systems, software applications, and network connectivity.
• Install, configure, and upgrade desktop systems in line with company standards.
• Document solutions and technical processes in the service management system.
• Assist in the training and onboarding of new staff regarding IT policies and procedures.
• Collaborate with other IT personnel to troubleshoot and escalate issues when necessary.
• Maintain inventory of IT equipment and ensure proper functioning of all devices.
• Contribute to IT projects and initiatives aimed at improving service delivery.

Qualifications

• Associate’s degree in Computer Science, Information Technology, or a related field; bachelor’s degree preferred.
• Minimum of 2 years of experience in desktop support or technical support roles.
• Proficient in Windows and macOS operating systems and application software.
• Solid understanding of computer hardware, networking concepts, and troubleshooting methodologies.
• Excellent communication and interpersonal skills, capable of interacting with technical and non-technical staff.
• Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar are a plus.
• Strong organizational and time-management skills to handle multiple priorities effectively.

Technologies & Tools

The Desktop Support Technician II will primarily work with various technologies including but not limited to the latest versions of Microsoft Windows, macOS, Microsoft Office Suite, ticketing systems such as ServiceNow or JIRA, remote desktop support tools, anti-virus and security software, and network monitoring tools. Familiarity with Active Directory, mobile device management (MDM) systems, and collaboration platforms like Microsoft Teams or Slack is also beneficial.

Ideal Candidates

The ideal candidate for the Desktop Support Technician II position will possess a proactive attitude toward problem-solving and a passion for assisting others in a technical capacity. Candidates should demonstrate exceptional customer service skills, with the ability to remain patient and composed under pressure. Strong analytical abilities and attention to detail are critical, as is a continuous learning mindset to stay current with evolving technology trends. A successful technician will contribute positively to team dynamics and collaborate effectively to foster a supportive IT environment.