Desktop Support Technician - Level II

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Written by AI from the job title and company, not by Crye Leike Realtors, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Desktop Support Technician - Level II at Crye Leike Realtors will play a crucial role in maintaining and enhancing the user experience through effective technical support. This position involves troubleshooting, diagnosing, and resolving hardware and software issues while providing superior customer service to all staff members. Collaborating with other IT team members, the technician will also assist in the implementation of technology initiatives that align with organizational goals. The ideal candidate will possess a strong technical knowledge base combined with effective communication skills to ensure user satisfaction and operational efficiency.

Job Responsibilities

• Provide advanced technical support for desktop computers, laptops, printers, and other peripherals.
• Diagnose and resolve hardware, software, and network issues in a timely manner.
• Configure, install, and upgrade software applications and operating systems.
• Assist with the onboarding and offboarding process by setting up and securing user accounts.
• Maintain inventory of IT equipment and manage technology assets.
• Educate users on basic troubleshooting techniques and best practices for technology use.
• Ensure compliance with company IT policies and procedures.
• Participate in IT projects and initiatives as needed, including system migrations and technology upgrades.

Qualifications

• Associate's degree in Computer Science, Information Technology, or a related field; Bachelor's degree preferred.
• Minimum of 3 years of experience in a desktop support or IT support role.
• Proficiency in Windows and macOS operating systems.
• Strong understanding of networking concepts and protocols.
• Excellent problem-solving skills and ability to multitask in a fast-paced environment.
• Exceptional communication and interpersonal skills.
• Relevant certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar are a plus.

Technologies & Tools

The Desktop Support Technician - Level II will utilize a variety of technologies and tools in their daily tasks, including but not limited to Windows and macOS operating systems, Microsoft Office Suite, remote desktop support software, ticketing systems for managing support requests, antivirus and security software, and hardware diagnostic tools. Familiarity with networking equipment such as routers and switches is also essential for effective troubleshooting.

Ideal Candidates

The ideal candidate for this position will be detail-oriented, proactive, and possess a strong commitment to customer service. They should thrive in a collaborative environment and demonstrate the ability to effectively communicate technical information to non-technical users. A passion for technology, a willingness to stay updated on industry trends, and the ability to think critically and work independently are also vital characteristics that will contribute to success in this role.