Desktop Support Technician (Remote)

This job was posted over 30 days ago, so it has most likely closed. See newer jobs like it.

Written by AI from the job title and company, not by Dice, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Desktop Support Technician (Remote) at Dice will provide technical assistance to end-users regarding hardware and software issues. This role entails troubleshooting and resolving technical problems, supporting various operating systems, and ensuring that users are equipped with the necessary tools to perform their job functions efficiently. The technician will handle requests through various support channels, maintaining a high level of customer satisfaction while adhering to established service-level agreements.

Job Responsibilities

• Respond to user inquiries and provide technical support through phone, email, or chat.
• Troubleshoot and resolve desktop-related issues, including software installations, hardware malfunctions, and network connectivity problems.
• Install, configure, and maintain computer systems, peripherals, and software applications.
• Create and manage user accounts, permissions, and access rights on local and remote systems.
• Document all support interactions and maintain accurate records of troubleshooting steps taken.
• Collaborate with IT teams to implement system upgrades and new technologies.
• Train users on software applications and provide guidance on best practices.
• Participate in resolving incidents as part of the IT department's incident management process.

Qualifications

• Associate’s degree in Computer Science, Information Technology, or a related field; Bachelor’s degree preferred.
• Proven experience in a technical support role, preferably in a remote environment.
• Familiarity with Windows and Mac OS environments, as well as knowledge of common software applications.
• Strong understanding of networking concepts including VPN, TCP/IP, and wireless technologies.
• Excellent problem-solving skills and the ability to work independently.
• Effective verbal and written communication skills to interact with diverse user groups.
• Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent are a plus.

Technologies & Tools

The Desktop Support Technician will primarily work with a range of technologies and tools, including but not limited to Windows and Mac operating systems, remote desktop software, ticketing and documentation systems (such as ServiceNow or Jira), and various endpoint management platforms. Additional proficiency in cloud applications and collaboration tools such as Microsoft Teams and Zoom will be essential for effective communication and support delivery.

Ideal Candidates

Ideal candidates for the Desktop Support Technician position will possess a strong technical foundation combined with outstanding interpersonal skills. They should be detail-oriented, patient, and eager to provide excellent customer service. A proactive approach to problem-solving and the ability to adapt to changing technologies and environments is highly desirable. Candidates who demonstrate a passion for technology and an eagerness to learn would be well-suited for this role, contributing positively to the overall functionality and efficiency of the IT support team.