Job Description

Position Title: Desktop Support / Touch Labor Technician (Tier 2-3) Location: Fort Hood, TX; White Sands Missile Range, NM Clearance required: SECRET (Tier 3 / T3R investigation); interim Secret required before starting work. Scope of Work: Provides hands-on desktop, peripheral, and software support, including imaging, deployment, relocation, and STIG-compliant configuration of end-user devices across ATEC locations.

Responsibilities include (but are not limited to):

Install, configure, troubleshoot, and maintain desktops, laptops, tablets, monitors, printers, and multi-function devices
Image systems with the current approved operating system baseline and perform user data backup, restore, and hard drive recovery
Apply software, firmware, security updates, vendor patches, IAVAs, CVEs, and STIG settings using Government-provided tools
Deliver, pick up, and relocate end-user devices at the service desk and at the user's place of duty
Support operating systems including Microsoft, Linux, UNIX, macOS, Apple iOS, and Android
Coordinate and verify vendor warranty repairs and report completed actions
High school diploma or equivalent (minimum)
U.S. citizenship
Ability to speak, read, write, and understand English proficiently
Proficiency with computers and Microsoft Office software
Active Secret clearance (Tier 3 / T3R); interim Secret required before starting
DoD 8140 / 8570.01-M baseline certification appropriate to the assigned work role and level, held prior to performance, with the required computing environment (CE) certification obtained within six (6) months of appointment.