DevOps Engineer / Production Support Analyst – USA

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Written by AI from the job title and company, not by myGwork - LGBTQ+ Business Community, so some details may not match this job. The employer's own page has the real description.

Job Overview

The DevOps Engineer / Production Support Analyst at myGwork will play a crucial role in enhancing our technical operations and supporting production environments. This position involves collaborating with development and operations teams to streamline deployments, ensure system reliability, and maintain optimal application performance. The successful candidate will apply their expertise in automation, cloud infrastructure, and continuous integration/continuous deployment (CI/CD) practices to facilitate the smooth delivery of software solutions while also providing technical support for production issues as they arise.

Job Responsibilities

• Design, implement, and maintain automated deployment pipelines using CI/CD practices.
• Monitor application performance and resolve production incidents quickly and effectively.
• Collaborate with software engineers to enhance system architecture and software design.
• Manage cloud infrastructure and ensure systems are secure, reliable, and scalable.
• Create and maintain documentation for system configurations, processes, and procedures.
• Assist in troubleshooting and debugging production issues and implement permanent fixes.
• Provide on-call support for critical system incidents and escalate issues as necessary.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience in DevOps, Production Support, or a related area.
• Proficient in scripting languages such as Python, Ruby, or Bash.
• Strong knowledge of cloud service providers such as AWS, Azure, or Google Cloud Platform.
• Experience with container technologies (e.g., Docker, Kubernetes).
• In-depth understanding of networking, security, and infrastructure architecture.
• Familiarity with monitoring tools such as Prometheus, Grafana, or New Relic.
• Excellent problem-solving skills and the ability to work under pressure.

Technologies & Tools

The ideal candidate will be proficient in a variety of technologies and tools essential to the role. This includes but is not limited to cloud platforms like AWS and Azure, containerization technologies such as Docker and Kubernetes, automation tools like Jenkins or Ansible, and monitoring software including Prometheus and Grafana. Familiarity with version control systems, especially Git, and scripting languages is also necessary for effective performance in this position.

Ideal Candidates

The ideal candidates for the DevOps Engineer / Production Support Analyst position should possess not only a strong technical background but also excellent interpersonal skills. They should be proactive, detail-oriented, and capable of handling multiple tasks in a fast-paced environment. A passion for continuous improvement, a collaborative spirit to work alongside cross-functional teams, and an unwavering commitment to delivering high-quality service will make someone an excellent fit for our team at myGwork.