DevOps Engineer / Production Support Analyst – USA

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Written by AI from the job title and company, not by myGwork - LGBTQ+ Business Community, so some details may not match this job. The employer's own page has the real description.

Job Overview

The DevOps Engineer / Production Support Analyst at myGwork plays a critical role in bridging the gap between software development and IT operations. This position emphasizes maintaining system reliability, managing production environments, and automating deployment processes. The candidate will collaborate with development teams to ensure seamless integration of new features while troubleshooting production issues swiftly to enhance the user experience. Collaboration, innovation, and an unwavering commitment to quality are central to this role.

Job Responsibilities

• Monitor and maintain production systems to ensure high availability and performance.
• Implement, manage, and support CI/CD pipelines for efficient code deployment.
• Collaborate with software developers to ensure system compatibility and optimal performance.
• Identify and troubleshoot production issues, providing timely resolutions.
• Perform system upgrades and patches with minimal disruption to services.
• Develop and maintain automation scripts for repetitive tasks.
• Create and maintain documentation related to system architecture, processes, and procedures.
• Engage in problem-solving sessions and provide insights for continuous improvement.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience in DevOps, production support, or similar roles.
• Extensive knowledge of cloud computing platforms (AWS, Azure, or Google Cloud).
• Experience with containerization technologies, such as Docker and Kubernetes.
• Proficiency in scripting languages (Python, Bash, or similar).
• Familiarity with configuration management tools (Ansible, Chef, Puppet).
• Strong understanding of networking, security practices, and ITIL processes.
• Excellent problem-solving skills and attention to detail.

Technologies & Tools

The DevOps Engineer / Production Support Analyst will utilize a variety of technologies and tools including cloud platforms such as AWS or Azure, container orchestration systems like Kubernetes, source control systems such as Git, and CI/CD tools like Jenkins or GitLab CI. Additionally, knowledge of monitoring tools like Prometheus or Grafana and configuration management tools such as Ansible will be essential for day-to-day operations.

Ideal Candidates

Ideal candidates for this role possess a strong blend of technical knowledge and interpersonal skills. They demonstrate a proactive approach to problem-solving, exhibiting resilience in high-pressure situations. A solid understanding of both development and operations, combined with a genuine passion for automation and process improvement, makes them stand out. Furthermore, candidates who embrace collaboration and have the ability to communicate effectively across diverse teams will thrive in myGwork’s inclusive and dynamic environment.