DevOps Engineer / Production Support Analyst – USA

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Written by AI from the job title and company, not by myGwork - LGBTQ+ Business Community, so some details may not match this job. The employer's own page has the real description.

Job Overview

The DevOps Engineer / Production Support Analyst at myGwork - LGBTQ+ Business Community plays a critical role in bridging the gap between development and operations teams. The individual will be responsible for ensuring continuous integration and delivery of software, maintaining system reliability, and providing expert support for production environments. This role requires a proactive mindset to identify and resolve issues quickly while collaborating closely with various stakeholders to enhance application performance and user satisfaction.

Job Responsibilities

• Implement and manage CI/CD pipelines to streamline software development and deployment processes.
• Ensure high availability and reliability of production systems through rigorous monitoring and troubleshooting.
• Collaborate with development teams to design, build, and maintain scalable infrastructure.
• Utilize automation tools to optimize and automate repetitive tasks in the application lifecycle.
• Assist in conducting root cause analysis for production issues and recommend preventive actions.
• Develop and maintain documentation for operational procedures, system architecture, and configurations.
• Provide 24/7 support for critical production systems and applications.
• Participate in on-call rotations and incidents management to ensure prompt resolution of critical issues.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in DevOps, production support, or a similar technical role.
• Strong proficiency in scripting languages such as Bash, Python, or PowerShell.
• Experience with containerization technologies such as Docker and orchestration tools like Kubernetes.
• Familiarity with cloud services such as AWS, Azure, or Google Cloud Platform.
• Solid understanding of CI/CD tools such as Jenkins, GitLab CI, or CircleCI.
• Knowledge of configuration management tools like Ansible, Puppet, or Chef.
• Excellent analytical and troubleshooting skills with a strong attention to detail.

Technologies & Tools

In this role, the DevOps Engineer / Production Support Analyst will work with a variety of technologies and tools to enhance system performance and reliability. Key platforms include AWS for cloud infrastructure, Docker and Kubernetes for container management, Jenkins for CI/CD processes, and monitoring tools such as Prometheus and Grafana to ensure system uptime and performance metrics are effectively tracked. Familiarity with Git for version control and collaboration is also essential.

Ideal Candidates

The ideal candidate for this position is someone who exhibits a strong passion for technology and continuous improvement. They should be adaptable, resourceful, and able to thrive in a fast-paced environment. Excellent communication skills are crucial, as the role involves collaboration among cross-functional teams. Furthermore, an appreciation for diversity and an eagerness to contribute to a supportive community aligned with myGwork's values will be key differentiators for potential candidates.