DevOps Engineer / Production Support Analyst – USA

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Written by AI from the job title and company, not by myGwork - LGBTQ+ Business Community, so some details may not match this job. The employer's own page has the real description.

Job Overview

The DevOps Engineer / Production Support Analyst at myGwork will play a vital role in enhancing the efficiency of our software development and deployment processes. This position requires an individual who can support the infrastructure, automate processes, and ensure smooth operations of applications in production environments. The successful candidate will collaborate with cross-functional teams to implement best practices in DevOps while ensuring high levels of system availability and reliability.

Job Responsibilities

• Manage and monitor the infrastructure and application performance to ensure optimal operational efficiency.
• Automate deployment and configuration management processes using contemporary tools and practices.
• Collaborate with software development teams to facilitate continuous integration and continuous deployment (CI/CD) pipelines.
• Troubleshoot production issues and conduct root cause analysis to prevent future occurrences.
• Implement security best practices across all phases of application development and deployment.
• Maintain documentation for systems architecture, processes, and procedures related to production support.
• Participate in on-call support to provide timely escalation and resolution of incidents.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience in a DevOps or Production Support role.
• Proficiency with cloud services (AWS, Azure, or Google Cloud).
• Experience with CI/CD tools such as Jenkins, Git, or GitHub Actions.
• Strong knowledge of containerization technologies (Docker, Kubernetes).
• Solid understanding of scripting languages (Python, Bash, etc.).
• Excellent problem-solving and analytical skills.

Technologies & Tools

The DevOps Engineer / Production Support Analyst will primarily work with technologies including cloud platforms such as AWS, Azure, or Google Cloud, alongside CI/CD tools like Jenkins, Docker for container orchestration, and scripting languages such as Python and Bash. Familiarity with monitoring tools is also essential for maintaining operational stability.

Ideal Candidates

Ideal candidates for this position possess a strong technical background in DevOps practices and are comfortable working in fast-paced environments. They should demonstrate excellent communication skills, with the ability to collaborate effectively with development teams and stakeholders. A detail-oriented mindset combined with a proactive approach towards problem-solving is essential, along with a passion for automation and continuous improvement.