DevOps Engineer T3

"WE DO WHAT WE SAY "

JTSi is a federal government consulting firm, providing technical services to the Federal Government, i.e., DoD, Client and various Civilian Agencies. We are proud to have earned the reputation of honesty, integrity and the ability to build long-term professional relationships with our employees and clients. Please visit our website at www.JTSUSA.com to learn more about who we are and what we do.

Company Name: - JTSi (Johnson Technology Systems, Inc.)

Title: DevOps Engineer T3

Location: Remote

Salary : $146K- $151K

Cloud Operations / DevOps Engineer

This Cloud Operations / DevOps Engineer will join an operations-focused team responsible for maintaining the availability, health, and performance of SAP Analytics Cloud environments in AWS. The role emphasizes troubleshooting, operational ownership, ticket resolution, CI/CD pipeline maintenance, infrastructure consistency, and disciplined on-call support.

Core Day-to-Day Responsibilities

Troubleshoot customer-facing and internal production tickets before escalation.

Investigate logs, metrics, alerts, and traces using tools such as Grafana and Dynatrace.

Support SAC environment availability, performance, and reliability.

Maintain and troubleshoot existing Jenkins CI/CD pipelines and OneTouch automated deployments.

Perform Terraform-based infrastructure changes, environment consistency work, and drift remediation.

Support Kubernetes/EKS workloads, including pod and service health, deployment failures, and Helm chart updates.

Automate infrastructure and configuration tasks with Ansible.

Manage secrets and configuration through HashiCorp Vault or comparable tooling.

Participate in on-call rotations: one week at a time, 30-minute response SLA, and periodic after-hours maintenance windows.

Maintain operational documentation and contribute improvements during onboarding and ongoing support.

• Candidate Profile and Hiring Criteria
  
  

Required Experience

Overall IT experience: 10+ years preferred; consider 7+ years for a highly relevant cloud operations/DevOps background

Cloud Operations / DevOps: 7+ years preferred

Terraform: 5+ years preferred; must have hands-on troubleshooting and remediation experience

AWS: 5+ years supporting AWS cloud environments

Jenkins: Hands-on CI/CD pipeline troubleshooting and operational support

Ansible: Hands-on automation and playbook troubleshooting

Kubernetes / AWS EKS: Production support experience

Docker: Working knowledge and production troubleshooting exposure

On-call: Experience supporting customer-facing production systems with defined SLAs

Education

Bachelor's degree in relevant field, or four additional years of equivalent experience

Must-Have Technical Skills

Terraform: infrastructure changes, debugging, drift remediation, state awareness, and consistency across environments.

Jenkins: diagnose, maintain, and stabilize existing pipelines; support automated OneTouch deployments.

Ansible: automate configuration management and operational tasks; troubleshoot failed playbooks.

AWS and AWS EKS.

Kubernetes: deployments, pods, services, logs, health checks, and common failure patterns.

Production monitoring and logging: Grafana, Dynatrace, or comparable observability tools.

On-call and incident management under response-time expectations.

CLI-based system and deployment troubleshooting.

Must-Have Behavioral Skills

Clear, concise communication, especially during customer-impacting incidents.

Strong customer service mindset and ownership.

Curious, resourceful, persistent problem solver.

Team-oriented; knows when to troubleshoot independently and when to escalate.

Patient and effective in a long onboarding process, potentially up to three months for complete system access.

Comfortable reading, following, and improving documentation.

Nice-to-Have Skills

SAP Analytics Cloud (SAC).

SAP Business Technology Platform (BTP).

Comparable analytics/BI platforms: Tableau, Power BI, SAP BW.

HashiCorp Vault.

Dynatrace or comparable APM/logging tooling.

Helm.

GitLab CI or GitHub Actions.

Agile delivery experience.

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