DevOps Support Engineer (Eastern/Central Time Zone) - Remote

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Job Overview

The DevOps Support Engineer at Get It Recruit - Information Technology will play a pivotal role in maintaining and optimizing our cloud infrastructure and CI/CD pipelines. This position involves collaborating with software development and IT operations teams to enhance deployment processes, troubleshoot issues, and automate workflows. The ideal candidate will possess a combination of excellent problem-solving skills and a strong technical background, enabling them to develop solutions that improve operational efficiency and reliability.

Job Responsibilities

• Collaborate with development teams to streamline and automate deployment processes.
• Monitor systems and applications to proactively identify and resolve performance issues.
• Create and maintain thorough documentation of procedures, processes, and changes.
• Design, implement, and manage CI/CD pipelines to enhance software delivery.
• Support incident management, including troubleshooting and resolving production issues effectively.
• Assist in system upgrades, configurations, and installations while ensuring minimal disruption to services.
• Implement security best practices and compliance measures across all systems.
• Continuously evaluate existing infrastructure and recommend improvements for efficiency and scalability.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant experience may be considered in lieu of education.
• Minimum of 2 years of experience in a DevOps, Systems Administration, or Site Reliability Engineering role.
• Proficiency in scripting languages such as Python, Bash, or PowerShell.
• Hands-on experience with containerization technologies, specifically Docker and orchestration tools like Kubernetes.
• Familiarity with cloud platforms like AWS, Azure, or Google Cloud.
• Solid understanding of CI/CD tools such as Jenkins, GitLab CI, or CircleCI.
• Experience in managing and monitoring systems using tools such as Nagios, Prometheus, or Grafana.
• Excellent communication and interpersonal skills, with the ability to work collaboratively in a remote team environment.

Technologies & Tools

The DevOps Support Engineer will utilize a variety of technologies and tools, including cloud services such as AWS, Azure, or Google Cloud for infrastructure management, along with containerization tools like Docker and Kubernetes for application deployment. Continuous integration and delivery will be managed through platforms such as Jenkins or GitLab CI. Monitoring and performance management tools, including Nagios and Prometheus, will be critical in maintaining system reliability and efficiency.

Ideal Candidates

Ideal candidates for the DevOps Support Engineer position will possess a proactive mindset and a strong desire to optimize processes and systems. They should have a keen attention to detail, as well as the ability to handle complex issues with a methodical approach. Strong communication skills are essential for effectively coordinating with various teams in a remote environment. Additionally, candidates should show a commitment to continuous learning and improvement in the rapidly-evolving tech landscape.