DevOps Support Engineer (Eastern/Central Time Zone) - Remote | WFH

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Overview

As a DevOps Support Engineer at Get It Recruit - Information Technology, you will play a critical role in maintaining the stability, security, and efficiency of our software development and operational processes. You will collaborate across teams to resolve incidents, improve infrastructure, and automate workflows to enhance overall service performance. Your expertise will help streamline our Continuous Integration and Continuous Deployment (CI/CD) pipelines while ensuring adherence to best practices in DevOps methodologies.

Job Responsibilities

• Monitor and troubleshoot production issues, performing root cause analysis and implementing permanent resolutions.
• Maintain and optimize CI/CD pipelines to enhance deployment efficiency and reliability.
• Collaborate with development teams to ensure seamless integration of applications and underlying infrastructure.
• Implement and manage infrastructure as code (IaC) solutions for provisioning and managing environments.
• Assist in the development and maintenance of automated deployment and testing scripts.
• Provide technical guidance and troubleshooting support for various DevOps tools and processes.
• Document processes, changes, and solutions to improve knowledge sharing and reduce downtime.
• Stay up-to-date with new technologies and industry trends to continuously improve the DevOps processes.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• Proven experience as a DevOps Support Engineer or similar role in a technology-driven environment.
• Strong knowledge of cloud services such as AWS, Azure, or Google Cloud Platform.
• Proficiency in scripting languages such as Python, Bash, or Ruby.
• Experience with CI/CD tools such as Jenkins, GitLab CI/CD, or CircleCI.
• Familiarity with containerization technologies, particularly Docker and Kubernetes.
• Understanding of network protocols and system security practices.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills, both written and verbal, with the ability to work collaboratively in a remote setting.

Technologies & Tools

The DevOps Support Engineer will work with a variety of technologies and tools, including but not limited to AWS, Azure, Docker, Kubernetes, Jenkins, Git, Terraform, Ansible, and monitoring tools such as Prometheus and Grafana. Familiarity with agile methodologies and version control systems is also essential for maintaining an efficient workflow.

Ideal Candidates

Ideal candidates for this position are proactive problem solvers who thrive in a collaborative environment. They possess a strong desire to learn and adapt to new technologies while aligning with the organizational goals. Successful individuals will demonstrate a commitment to improving processes and efficiencies, showcasing excellent time management skills, and the ability to communicate complex concepts in a clear and concise manner to various stakeholders.