Digital Experience Manager

Department: SaaS

Location: Atlanta

Description

Join the Customer Success & Experience Transformation organization to help turn customer-adoption strategy into reliable execution. You will coordinate AI-enabled nurture and in-app engagement programs, keep cross-functional work moving, interpret performance data, and build repeatable operating processes. This is a hands-on role for an organized, curious problem solver who can connect details, data, and stakeholders.

A Typical Day In The Life Includes

• Coordinate digital-adoption and customer-engagement workstreams across business functions
• Maintain project plans, decisions, risks, dependencies, and action logs
• Use Excel and dashboards to monitor performance and explain key signals
• Support campaign setup, governance, quality checks, and follow-up
• Partner with Product, IT, Operations, Education, Marketing, and Customer Success
• Create repeatable processes, documentation, and controls
• Escalate blockers and recommend practical next steps
  
  

Basic Qualifications

• Experience in marketing, operations, IT project coordination, project management, or customer success
• Hands-on experience with Excel and metrics reporting tools
• Experience coordinating projects or programs across multiple stakeholders
• Ability to interpret metrics and communicate a clear data-backed story
• Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship now or in the future
  
  

Preferred Qualifications

• Background in marketing, UI/UX, or digital success
• B2B customer adoption, lifecycle, digital engagement, or post-sale experience
• Experience with Gainsight PX, Salesforce, HubSpot, Pendo, or similar platforms
• Experience supporting AI-enabled campaign environments
• Presentation experience with cross-functional audiences
  
  

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit www.infor.com

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.

We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.

Fraud Awareness

We have been made aware of unauthorized individuals posing as Infor recruiters, including some who have made fraudulent offers of employment. Please read our guidelines and protect yourself from recruitment scams.

Fraud Privacy Policy

We value your privacy at Infor. You may access our privacy policy here.

US Only

This employer uses E-Verify. Please visit this website for additional information.

E-Verify Illinois: Click here, aquí, or tu

Click The Links Below For Additional Information

• Right to Work
• Employee Polygraph Protection Act
• Family & Medical Leave Act
• Discrimination & Harassment Policy
• Equal Employment Opportunity