Digital Product & Platforms Manager

Digital Product & Platforms Manager

Loyalty & Digital Platforms Manager

Orange County, CA on site

40 hrs a week, Mon - Friday

6–12 Month Contract, Potential to Convert Full-Time

We're seeking a hands-on Loyalty & Digital Platforms Manager to support the development and execution of digital experiences across a growing sports, entertainment, and lifestyle destination in Orange County.

This role will oversee the day-to-day management and implementation of digital platforms, with a focus on loyalty and rewards programs, website and mobile app content management, and interactive guest experiences. You'll work closely with internal teams and external technology partners to bring digital initiatives to life, manage platform integrations, and ensure a seamless experience for guests.

The ideal candidate has a strong background in digital product management, SaaS platform implementation, and technical project delivery. They're comfortable getting into the details of platform configuration, troubleshooting integrations, coordinating vendors, and taking projects from requirements through launch.

Key Responsibilities

• Manage and optimize digital platforms, including loyalty programs, website and mobile app CMS environments, and interactive guest experiences.
• Oversee day-to-day loyalty and rewards program operations, including rewards, offers, challenges, customer journeys, and earn/redeem configurations.
• Lead digital product initiatives from requirements gathering and planning through implementation, testing, deployment, and ongoing support.
• Coordinate third-party technology vendors and implementation partners, managing deliverables, timelines, integrations, and issue resolution.
• Configure and maintain content and digital experiences across web, mobile app, and loyalty platforms.
• Translate business requirements into user stories, workflows, acceptance criteria, and implementation plans.
• Partner with Marketing, Operations, Technology, and Data teams to coordinate launches, training, and operational readiness.
• Monitor platform performance, identify opportunities for improvement, and help ensure a seamless end-to-end guest experience.

Qualifications

• 5+ years of experience in Digital Product Management, Digital Product Ownership, SaaS Implementation, Business Analysis, or Digital Platform Management.
• Hands-on experience administering and configuring digital platforms, CMS solutions, or customer engagement technologies.
• Strong understanding of APIs, SaaS platforms, systems integrations, and cross-platform technology environments.
• Experience managing technology vendors, implementation partners, and multiple cross-functional workstreams.
• Ability to translate business needs into technical requirements, user stories, and actionable implementation plans.
• Experience supporting digital product launches, testing, deployments, and ongoing platform optimization.
• Strong project management, communication, and problem-solving skills.

Nice to Have:

• Experience with loyalty and rewards platforms or customer engagement technologies.
• Familiarity with LAVA, Contentful, Yinzcam, or similar CMS and mobile app platforms.
• Experience in sports, live entertainment, hospitality, venues, ticketing, or other consumer-facing digital environments.

Engagement Details

• 6–12 month consulting engagement with potential for full-time conversion.
• Opportunity to support innovative digital products and guest experiences across sports, entertainment, and hospitality.